Frequently Asked Questions (FAQ)

What do the different grades in the titles mean?

[A+] or [A+/AS NEW] - The item is pristine and indistiguishable from a brand new unit. No damage, signs of wear, or any other imperfection. Great value if you see one. 
[A] Grade - The item is in excellent condition, without any damage. There may be very faint cosmetic signs of normal use, such as on the keyboard or underside. Unnoticeable by most people.
[B+] Grade - The item is in very good condition, without any damage. There is some noticeable wear on the machine from normal use, such as cosmetic scuffs. Still above average. 
[B] Grade - The lowest grade of machines we would accept, also without any damage. More noticeable signs of wear and tear, some cosmetic marks on the machine. Recommended to see pictures for more information.

Is your store reputable?

Yes, for many years we have been providing the highest-quality machines and parts, backed by knowledgeable, fast and friendly service, to thousands of happy customers (see our eBay feedback here). 

Do you offer warranties?

Yes, either our own RTB (Return to Base) warranty on the machines, or the remainder of the manufacturer warranty on the item (stated on the listings), whichever is longer. You can also view our return and warranty page for more information.

Are the photos of the items accurate?

Yes, all the photos are accurate to the condition and state of the items, since we take the time to photograph the units for your convenience and information. What you see is what you get, we do not use stock or generic item photos. You can also click on the pictures to zoom into a higher quality image.

Are your machines used?

Many of our machines are opened only to test, configure on request and photograph, before being repacked. For our pre-loved machines, they are thoroughly tested for all functions and physical condition before being advertised. We pride ourselves on offering only the highest quality machines at the most competitive prices, backed with expert personalised service. Each item also has further information about the condition, many are in 'as new' condition. We will not compromise on the quality to undercut items from more questionable sellers, as everybody loses in the end. 

Do you accept Paypal or Afterpay?

Our online shop accepts VISA, Mastercard, AMEX, Apple Pay, Google Pay, ShopPay and direct bank deposit. If you would like to use Paypal or Afterpay, please visit our eBay store.

Why is the pricing different from your eBay store and website?

Our website payment processor adds card processing fees, and eBay adds their own substantial fees on their listings, with the pricing reflecting this. All the fee savings are passed onto you, so feel free to purchase from whichever platform you feel most comfortable with, to get the best value.

How long does it take for my goods to dispatch?

All our items are in stock locally and we aim to have the item dispatched within 1-2 business day from the order being placed. Once the item is prepared for you and all the required checks are done by our payment processor, you will be advised of tracking and shipping information.

Do I need to create an account to order?

No, you can add items to your shopping cart and checkout as a guest, entering the relevant shipping and payment information as required. However, creating an account allows you to save your order history, your address and other details for a more streamlined and convenient purchasing experience in future.

Is my information safe?

All payments are received and processed by our payment provider, Shopify Payments (PCI compliant). We do not have access to, or keep any records of your payment methods whatsoever at any time, such as credit/debit card information, Apple Pay/Google Pay information or anything else related to payment processing.

We only see your shipping address and contact details to properly facilitate delivery of your purchases and contacting you in the event of any changes to your order. We will not use your contact information for any purpose other than contacting you about your order. If you wish to have your account deleted, just send us a message and we will gladly oblige.

I have a question that isn't answered on this page!

We're always happy to help, please contact us here